Returns & Exchanges

Process Overview

1. To initiate an exchange (US only) or return, visit “My Account” and locate your order.
2. If items are eligible and your order has shipped, the option to return or exchange will be displayed on your order.
3. Select items for return or exchange and submit the form.
4. Receive an Authorization Number (A#).
5. Print your return/exchange slip and include it in your package.
6. Ship your items with the Authorization Number clearly visible on the outside.
7. We’ll process your request after receiving and inspecting your items.

Important Policies

• All returns and exchanges must be initiated and received within 60 days of purchase.
• All items must be in new, original condition with original packaging, hang tags, and all accessories.
• Items marked 50% or below retail prices are not eligible for return or exchange.
• Gift cards are not refundable.
• Shipping costs are non-refundable.
• Buyers are responsible for return shipping except in cases of shipping error.
• Returns without an Authorization Number visible on the outside of the package will be refused.
• Unauthorized returns will not be refunded or returned.
• If your exchange item is out of stock when we receive your return, we’ll issue a refund instead.
• Expedited shipping is not available for exchange items.

Processing Timeframes

• Refunds will be processed after we receive and inspect your return (typically 1-2 weeks).
• Exchange items will be shipped after we receive and inspect your returned items.

Exchange Alternative

If you want your exchange items faster or if you are outside the US, we recommend:

1. Return your item for a refund (within 60 days).
2. Place a new order for the desired item through our website.
3. This ensures you receive your new item more quickly and prevents items from selling out.