To request a return authorization, please click the Arctica Return link and follow the instructions.


  • Returns can be made within 60 days of purchase.
  • Gift cards are not refundable.
  • Shipping costs are not refundable.
  • All items must be returned in original new condition, including the original packaging, hang tags attached and any accessories that may have been included.
  • Buyers are responsible for return shipping except in the event of a shipping error.
  • Returns without an RA# visible on the outside of the box will be refused.
  • Items returned without an authorization will be donated or disposed of.
  • To exchange your item for something else, return your item within 60 days for a refund and place a new order through our website. That way you get your new item quickly and don’t risk it selling out.
  • We reserve the right to charge a re-stocking fee or refuse a return if any of the above
    conditions are not met.