To request a return authorization, please click the Arctica Return link and follow the instructions.
Important
- Returns must be initiated and received at our facility within 60 days of purchase.
- Items marked 50% or below retail prices, are not eligible for return or exchange.
- Gift cards are not refundable.
- Shipping costs are not refundable.
- All items must be returned in new, original condition, including the original packaging, hang tags, and any accessories that may have been included.
- Buyers are responsible for return shipping except in the event of a shipping error.
- Returns without an RA# visible on the outside of the box will be refused.
- Items returned without an authorization will be donated or disposed of.
- To exchange your item for something else, return your item within 60 days for a refund and place a new order through our website. That way you get your new item quickly and don’t risk it selling out.
- We reserve the right to charge a re-stocking fee or refuse a return if any of the above
conditions are not met.
